Buck answers the number you forward, takes the caller's name, number and what they need — in the words a dealership or repair shop actually uses — and writes one sentence on the record. From $49 a month, on the full EngageSuite360 CRM shaped for automotive.
Then Buck listens. Short sentences, one question at a time, the number read back once, and what happens next: you call back.
That word is in the sentence Buck writes, so your callback list reads like a automotive desk, not a voicemail box.
A call that comes in while everyone is under a hood can sit a while before anyone sees it, and that driver calls the next shop. Buck answers that call, every time, and you decide what happens next.
By the numbers: In CDK Global's 2025 survey of 2,000+ car service customers, 4 in 10 hit significant phone problems when booking service, including hold, phone menus, transfers, having to call back, or no one answering. Source: CDK Global service customer survey, 2025.
Every plan includes the EngageSuite360 CRM, set up for automotive from the first login. Buck writes each call onto the right record in those words.
Website Lead → Contacted → Test Drive Scheduled → Negotiation → Finance Approved → Sold / Delivered
On every customer: Service History.
The caller becomes a contact, the company is matched from the number, and the sentence is emailed to you. No recording, no transcript on the Starter plans — that is the AI Front Desk plan, one rung up, same number, same CRM.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
How a dealership or repair shop handle calls, follow-up and the work behind them — written by Buck on AgentWorks Studio.
EngageSuite360 arrives shaped for automotive: the pipeline, the fields and the vocabulary. Free to start; Buck writes every call into it.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
"Thanks for calling your business, this is Buck. I'll take your name, number and a note for the team." Then Buck listens, takes the name, the callback number and what they need, reads the number back once, and says you will call back.
Buck never quotes a price or a range, confirms an appointment time, sends a text or an email, transfers the call, or pitches anything. On the Starter plans it is one logged sentence and you call back; the AI Front Desk plans add transcripts, texting and booking.
A contact (or the one you have), the company when the number matches, and one line on the record that names what they needed — service appointment, repair status, parts question, sales inquiry, warranty or recall. The same line is emailed to you.
Customers, with sales moving through Website Lead, Contacted, Test Drive Scheduled, Negotiation, Finance Approved, Sold / Delivered. The EngageSuite360 CRM in every plan is set up for automotive, with vehicles and service orders as records of their own.
A call that comes in while everyone is under a hood can sit a while before anyone sees it, and that driver calls the next shop. Buck answers every call you forward, so that caller reaches someone.
One receptionist per industry, each with a name, a voice and that trade's vocabulary. Meet all 27 →