Callers. For each call to your The Front Desk Company number we store the caller's number, the name they give, and one written sentence describing what they needed. On the Starter plans we do not record the call and we do not keep a transcript; the AI Front Desk plans record and transcribe, and say so to the caller where the law requires it.
You. Your account details, the business name and hours you enter, your card (held by Stripe, never by us), and the email address that receives call notices.
Where it lives. In your EngageSuite360 workspace, which you can export or delete at any time. Deleting the workspace deletes the callers' records with it.
Who sees it. You and the people you invite. We do not sell or share caller data. Telephony runs on Twilio; the voice runs on Google Cloud; email is delivered by SendGrid.
Questions: reply to any notice email and a person answers.