Every plan is the same receptionist on the same full CRM. The Starter plans log the call; the AI Front Desk plans add transcripts, texting, booking and outbound. Your number and your CRM never change as you climb.
| Plan | Monthly | Annual (2 months free) | Included minutes | Past the allowance | What the call becomes |
|---|---|---|---|---|---|
| AI Front Desk Starter 250 | $49 | $490 | 250 | $0.15/min up to your cap | One sentence + owner email |
| AI Front Desk Starter 1,000 | $149 | $1,490 | 1,000 | $0.12/min up to your cap | One sentence + owner email |
| AI Front Desk Starter 2,500 | $299 | $2,990 | 2,500 | $0.10/min up to your cap | One sentence + owner email |
| AI Front Desk | $397 | Monthly | Unlimited (fair use 4,000) | — | Transcript, recording, texting, booking |
| AI Front Desk + Outbound | $697 | Monthly | Unlimited | — | + Outbox (email + SMS follow-up) |
| AI Front Desk + Sales | $997 | Monthly | Unlimited | — | + Campaigns (outbound dials + sequences) |
Overage is a price, not a plan change. On the Starter plans your cap starts at zero: when your minutes are used the line pauses until next month. Raise the cap in your dashboard and past-allowance minutes are billed at the plan rate, never above the cap.
From $49 a month. The Front Desk Company has six plans: $49 for 250 inbound minutes, $149 for 1,000 inbound minutes, $299 for 2,500 inbound minutes with a call log only; then the AI Front Desk at $397 with transcripts, recordings and texting, $697 with the Outbox and $997 with Campaigns. Every plan includes the full EngageSuite360 CRM. Annual plans get two months free; the 7-day trial takes real calls and charges nothing until day eight.
She stops answering for the rest of the month, unless you set an overage cap. We never move you to a higher plan without asking.
No recording is made and no transcript is kept on the Starter plans. The call becomes one sentence. If you want to hear the calls, that is the AI Front Desk plan.
A contact (or the existing one), the company if we can match the number, and one line on the record — for example: "Jeff called from (727) 555-1212 — needs an appointment to fix a hole in the roof." You also get one email per call with that line.
The full EngageSuite360 CRM: contacts, companies, deals, tasks, calendar and reports, with your industry's pipeline and vocabulary. Only the Communications section is reduced to a call log on the Starter plans.