Jackie answers the number you forward, takes the caller's name, number and what they need — in the words a contractor actually uses — and writes one sentence on the record. From $49 a month, on the full EngageSuite360 CRM shaped for construction.
Then Jackie listens. Short sentences, one question at a time, the number read back once, and what happens next: you call back.
That word is in the sentence Jackie writes, so your callback list reads like a construction desk, not a voicemail box.
A homeowner who calls while your crew is on a job leaves one voicemail, then calls the next contractor on the list. Jackie answers that call, every time, and you decide what happens next.
By the numbers: In a 2022 survey of 559 U.S. homeowners, almost 40% said they rarely or never worked with a contractor that didn't answer their first call. Source: Service Direct homeowner survey (own survey, SurveyMonkey Audience, n=559), 2022.
Every plan includes the EngageSuite360 CRM, set up for construction from the first login. Jackie writes each call onto the right record in those words.
Lead → Site Visit → Estimate → Bid Submitted → Won → Scheduled → In Progress → Complete
The caller becomes a contact, the company is matched from the number, and the sentence is emailed to you. No recording, no transcript on the Starter plans — that is the AI Front Desk plan, one rung up, same number, same CRM.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
How a contractor handle calls, follow-up and the work behind them — written by Jackie on AgentWorks Studio.
EngageSuite360 arrives shaped for construction: the pipeline, the fields and the vocabulary. Free to start; Jackie writes every call into it.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
"Thanks for calling your business, this is Jackie. I'll take your name, number and a note for the team." Then Jackie listens, takes the name, the callback number and what they need, reads the number back once, and says you will call back.
Jackie never quotes a price or a range, confirms an appointment time, sends a text or an email, transfers the call, or pitches anything. On the Starter plans it is one logged sentence and you call back; the AI Front Desk plans add transcripts, texting and booking.
A contact (or the one you have), the company when the number matches, and one line on the record that names what they needed — new estimate, active job question, schedule change, warranty or repair, subcontractor or supplier. The same line is emailed to you.
Contacts, with projects moving through Lead, Site Visit, Estimate, Bid Submitted, Won, Scheduled, In Progress, Complete. The EngageSuite360 CRM in every plan is set up for construction, with job sites and change orders as records of their own.
A homeowner who calls while your crew is on a job leaves one voicemail, then calls the next contractor on the list. Jackie answers every call you forward, so that caller reaches someone.
One receptionist per industry, each with a name, a voice and that trade's vocabulary. Meet all 27 →