Maeve answers the number you forward, takes the caller's name, number and what they need — in the words an online store actually uses — and writes one sentence on the record. From $49 a month, on the full EngageSuite360 CRM shaped for e-commerce.
Then Maeve listens. Short sentences, one question at a time, the number read back once, and what happens next: you call back.
That word is in the sentence Maeve writes, so your callback list reads like a e-commerce desk, not a voicemail box.
A shopper with a question about an order or a product expects an answer in minutes, and the cart is gone by the time an email gets read. Maeve answers that call, every time, and you decide what happens next.
By the numbers: Across businesses in general, when one customer-service email was sent to each of 1,000 companies, 62% did not respond. Source: SuperOffice, Customer Service Benchmark Report, 2018.
Every plan includes the EngageSuite360 CRM, set up for e-commerce from the first login. Maeve writes each call onto the right record in those words.
Browsing → Cart Created → Checkout Started → Order Placed → Shipped → Delivered
On every customer: Lifetime Value, Last Order, Preferred Categories, Loyalty Tier.
The caller becomes a contact, the company is matched from the number, and the sentence is emailed to you. No recording, no transcript on the Starter plans — that is the AI Front Desk plan, one rung up, same number, same CRM.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
How an online store handle calls, follow-up and the work behind them — written by Maeve on AgentWorks Studio.
EngageSuite360 arrives shaped for e-commerce: the pipeline, the fields and the vocabulary. Free to start; Maeve writes every call into it.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
"Thanks for calling your business, this is Maeve. I'll take your name, number and a note for the team." Then Maeve listens, takes the name, the callback number and what they need, reads the number back once, and says you will call back.
Maeve never quotes a price or a range, confirms an appointment time, sends a text or an email, transfers the call, or pitches anything. On the Starter plans it is one logged sentence and you call back; the AI Front Desk plans add transcripts, texting and booking.
A contact (or the one you have), the company when the number matches, and one line on the record that names what they needed — order status, return or exchange, product question, payment or billing, wholesale or partnership. The same line is emailed to you.
Customers, with orders moving through Browsing, Cart Created, Checkout Started, Order Placed, Shipped, Delivered. The EngageSuite360 CRM in every plan is set up for e-commerce, with orders and products as records of their own.
A shopper with a question about an order or a product expects an answer in minutes, and the cart is gone by the time an email gets read. Maeve answers every call you forward, so that caller reaches someone.
One receptionist per industry, each with a name, a voice and that trade's vocabulary. Meet all 27 →