Olivia answers the number you forward, takes the caller's name, number and what they need — in the words a school or training provider actually uses — and writes one sentence on the record. From $49 a month, on the full EngageSuite360 CRM shaped for education.
Then Olivia listens. Short sentences, one question at a time, the number read back once, and what happens next: you call back.
That word is in the sentence Olivia writes, so your callback list reads like a education desk, not a voicemail box.
A parent calling about enrollment or a schedule change expects a person, and a full voicemail box reads as a school that does not answer. Olivia answers that call, every time, and you decide what happens next.
By the numbers: In a 2025 secret-shopper study of 1,000 inquiries to online and professional education programs, 44% of prospective-student inquiries got no response at all, up from 40% in 2023. Source: UPCEA, Enrollment Process Review: Secret Shopper Analysis (press release, Dec 4, 2025), 2025.
Every plan includes the EngageSuite360 CRM, set up for education from the first login. Olivia writes each call onto the right record in those words.
Inquiry → Campus Tour Scheduled → Application Submitted → Assessment Complete → Enrolled → Active Student
On every student: Grade Level, Subjects of Interest, Enrollment Status, Parent/Guardian.
The caller becomes a contact, the company is matched from the number, and the sentence is emailed to you. No recording, no transcript on the Starter plans — that is the AI Front Desk plan, one rung up, same number, same CRM.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
How a school or training provider handle calls, follow-up and the work behind them — written by Olivia on AgentWorks Studio.
EngageSuite360 arrives shaped for education: the pipeline, the fields and the vocabulary. Free to start; Olivia writes every call into it.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
"Thanks for calling your business, this is Olivia. I'll take your name, number and a note for the team." Then Olivia listens, takes the name, the callback number and what they need, reads the number back once, and says you will call back.
Olivia never quotes a price or a range, confirms an appointment time, sends a text or an email, transfers the call, or pitches anything. On the Starter plans it is one logged sentence and you call back; the AI Front Desk plans add transcripts, texting and booking.
A contact (or the one you have), the company when the number matches, and one line on the record that names what they needed — enrollment inquiry, current student or parent, schedule or calendar, tuition or billing, staff request. The same line is emailed to you.
Students, with enrollments moving through Inquiry, Campus Tour Scheduled, Application Submitted, Assessment Complete, Enrolled, Active Student. The EngageSuite360 CRM in every plan is set up for education, with programs and enrollments as records of their own.
A parent calling about enrollment or a schedule change expects a person, and a full voicemail box reads as a school that does not answer. Olivia answers every call you forward, so that caller reaches someone.
One receptionist per industry, each with a name, a voice and that trade's vocabulary. Meet all 27 →