Troy answers the number you forward, takes the caller's name, number and what they need — in the words a gym or studio actually uses — and writes one sentence on the record. From $49 a month, on the full EngageSuite360 CRM shaped for fitness.
Then Troy listens. Short sentences, one question at a time, the number read back once, and what happens next: you call back.
That word is in the sentence Troy writes, so your callback list reads like a fitness desk, not a voicemail box.
A membership inquiry can sit a while before anyone sees it, and someone ready to join today signs up wherever they get answered first. Troy answers that call, every time, and you decide what happens next.
By the numbers: In a 2025 secret-shop study of 105 US gyms and studios, 39% of prospective members who called during business hours never spoke with a person. Source: Replify (fitness sales software vendor), Fitness Industry Secret Shop Report, 2025.
Every plan includes the EngageSuite360 CRM, set up for fitness from the first login. Troy writes each call onto the right record in those words.
Trial Inquiry → Free Trial Scheduled → Trial Completed → Membership Offered → Member Enrolled → Renewal Due
On every member: Membership Type, Fitness Goals, Preferred Classes, Assigned Trainer.
The caller becomes a contact, the company is matched from the number, and the sentence is emailed to you. No recording, no transcript on the Starter plans — that is the AI Front Desk plan, one rung up, same number, same CRM.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
How a gym or studio handle calls, follow-up and the work behind them — written by Troy on AgentWorks Studio.
EngageSuite360 arrives shaped for fitness: the pipeline, the fields and the vocabulary. Free to start; Troy writes every call into it.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
"Thanks for calling your business, this is Troy. I'll take your name, number and a note for the team." Then Troy listens, takes the name, the callback number and what they need, reads the number back once, and says you will call back.
Troy never quotes a price or a range, confirms an appointment time, sends a text or an email, transfers the call, or pitches anything. On the Starter plans it is one logged sentence and you call back; the AI Front Desk plans add transcripts, texting and booking.
A contact (or the one you have), the company when the number matches, and one line on the record that names what they needed — new member inquiry, class schedule, membership change or cancel, personal training, billing question. The same line is emailed to you.
Members, with memberships moving through Trial Inquiry, Free Trial Scheduled, Trial Completed, Membership Offered, Member Enrolled, Renewal Due. The EngageSuite360 CRM in every plan is set up for fitness, with classes and check-ins as records of their own.
A membership inquiry can sit a while before anyone sees it, and someone ready to join today signs up wherever they get answered first. Troy answers every call you forward, so that caller reaches someone.
One receptionist per industry, each with a name, a voice and that trade's vocabulary. Meet all 27 →