Margaret answers the number you forward, takes the caller's name, number and what they need — in the words a government or public-sector office actually uses — and writes one sentence on the record. From $49 a month, on the full EngageSuite360 CRM shaped for government.
Then Margaret listens. Short sentences, one question at a time, the number read back once, and what happens next: you call back.
That word is in the sentence Margaret writes, so your callback list reads like a government desk, not a voicemail box.
Every plan includes the EngageSuite360 CRM, set up for government from the first login. Margaret writes each call onto the right record in those words.
Request Received → Under Review → Additional Info Needed → In Process → Approval Pending → Resolved / Closed
On every constituent: District.
The caller becomes a contact, the company is matched from the number, and the sentence is emailed to you. No recording, no transcript on the Starter plans — that is the AI Front Desk plan, one rung up, same number, same CRM.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
How a government or public-sector office handle calls, follow-up and the work behind them — written by Margaret on AgentWorks Studio.
EngageSuite360 arrives shaped for government: the pipeline, the fields and the vocabulary. Free to start; Margaret writes every call into it.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
"Thanks for calling your business, this is Margaret. I'll take your name, number and a note for the team." Then Margaret listens, takes the name, the callback number and what they need, reads the number back once, and says you will call back.
Margaret never quotes a price or a range, confirms an appointment time, sends a text or an email, transfers the call, or pitches anything. On the Starter plans it is one logged sentence and you call back; the AI Front Desk plans add transcripts, texting and booking.
A contact (or the one you have), the company when the number matches, and one line on the record that names what they needed — service request, permit or licence, complaint, records request, procurement. The same line is emailed to you.
Constituents, with cases moving through Request Received, Under Review, Additional Info Needed, In Process, Approval Pending, Resolved / Closed. The EngageSuite360 CRM in every plan is set up for government, with cases and service requests as records of their own.
One receptionist per industry, each with a name, a voice and that trade's vocabulary. Meet all 27 →