Dr. Mitchell answers the number you forward, takes the caller's name, number and what they need — in the words a healthcare provider actually uses — and writes one sentence on the record. From $49 a month, on the full EngageSuite360 CRM shaped for healthcare.
Then Dr. Mitchell listens. Short sentences, one question at a time, the number read back once, and what happens next: you call back.
That word is in the sentence Dr. Mitchell writes, so your callback list reads like a healthcare desk, not a voicemail box.
A new-patient call that reaches voicemail during clinic hours is a patient who books with the practice that picked up. Dr. Mitchell answers that call, every time, and you decide what happens next.
By the numbers: In a 2025 mystery-shopper study of primary care offices listed in Medicaid managed-care directories (Los Angeles, Houston, New York), fewer than half of English-language calls (46.9%) ended with a first-time appointment scheduled; unanswered calls and voicemail were among the failure categories. Source: Melgoza et al., SSM - Qualitative Research in Health (PMC), 2025.
Every plan includes the EngageSuite360 CRM, set up for healthcare from the first login. Dr. Mitchell writes each call onto the right record in those words.
Inquiry → Scheduled → Insurance Verified → In Treatment → Follow-up → Discharged
On every patient: Medical Record #, Insurance ID, Primary Physician, Last Visit.
The caller becomes a contact, the company is matched from the number, and the sentence is emailed to you. No recording, no transcript on the Starter plans — that is the AI Front Desk plan, one rung up, same number, same CRM.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
How a healthcare provider handle calls, follow-up and the work behind them — written by Dr. Mitchell on AgentWorks Studio.
EngageSuite360 arrives shaped for healthcare: the pipeline, the fields and the vocabulary. Free to start; Dr. Mitchell writes every call into it.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
"Thanks for calling your business, this is Dr. Mitchell. I'll take your name, number and a note for the team." Then Dr. Mitchell listens, takes the name, the callback number and what they need, reads the number back once, and says you will call back.
Dr. Mitchell never quotes a price or a range, confirms an appointment time, sends a text or an email, transfers the call, or pitches anything. On the Starter plans it is one logged sentence and you call back; the AI Front Desk plans add transcripts, texting and booking.
A contact (or the one you have), the company when the number matches, and one line on the record that names what they needed — new patient, urgent symptom, appointment change, prescription refill, billing question. The same line is emailed to you.
Patients, with care episodes moving through Inquiry, Scheduled, Insurance Verified, In Treatment, Follow-up, Discharged. The EngageSuite360 CRM in every plan is set up for healthcare, with referrals as records of their own.
A new-patient call that reaches voicemail during clinic hours is a patient who books with the practice that picked up. Dr. Mitchell answers every call you forward, so that caller reaches someone.
One receptionist per industry, each with a name, a voice and that trade's vocabulary. Meet all 27 →