Mike answers the number you forward, takes the caller's name, number and what they need — in the words a home services company (HVAC, plumbing, electrical and other residential trades) actually uses — and writes one sentence on the record. From $49 a month, on the full EngageSuite360 CRM shaped for home services.
Then Mike listens. Short sentences, one question at a time, the number read back once, and what happens next: you call back.
That word is in the sentence Mike writes, so your callback list reads like a home services desk, not a voicemail box.
A homeowner with no heat, no AC or water on the floor calls the first number that answers, and a call that rolls to voicemail while every tech is on a job is a service call booked by the next company on the list. Mike answers that call, every time, and you decide what happens next.
Every plan includes the EngageSuite360 CRM, set up for home services from the first login. Mike writes each call onto the right record in those words.
Call In → Scheduled → Dispatched → On Site → Estimate Sent → Approved → In Progress → Completed → Invoiced
On every customer: Service Address, Property Type, Owner or Tenant, Equipment on Site.
The caller becomes a contact, the company is matched from the number, and the sentence is emailed to you. No recording, no transcript on the Starter plans — that is the AI Front Desk plan, one rung up, same number, same CRM.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
How a home services company (HVAC, plumbing, electrical and other residential trades) handle calls, follow-up and the work behind them — written by Mike on AgentWorks Studio.
EngageSuite360 arrives shaped for home services: the pipeline, the fields and the vocabulary. Free to start; Mike writes every call into it.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
"Thanks for calling your business, this is Mike. I'll take your name, number and a note for the team." Then Mike listens, takes the name, the callback number and what they need, reads the number back once, and says you will call back.
Mike never quotes a price or a range, confirms an appointment time, sends a text or an email, transfers the call, or pitches anything. On the Starter plans it is one logged sentence and you call back; the AI Front Desk plans add transcripts, texting and booking.
A contact (or the one you have), the company when the number matches, and one line on the record that names what they needed — no heat or no cool emergency, leak or plumbing emergency, repair request, estimate request, maintenance or tune up, billing question. The same line is emailed to you.
Customers, with jobs moving through Call In, Scheduled, Dispatched, On Site, Estimate Sent, Approved, In Progress, Completed, Invoiced. The EngageSuite360 CRM in every plan is set up for home services, with equipment and recurring services as records of their own.
A homeowner with no heat, no AC or water on the floor calls the first number that answers, and a call that rolls to voicemail while every tech is on a job is a service call booked by the next company on the list. Mike answers every call you forward, so that caller reaches someone.
One receptionist per industry, each with a name, a voice and that trade's vocabulary. Meet all 27 →