Maxwell answers the number you forward, takes the caller's name, number and what they need — in the words a hotel or venue actually uses — and writes one sentence on the record. From $49 a month, on the full EngageSuite360 CRM shaped for hospitality.
Then Maxwell listens. Short sentences, one question at a time, the number read back once, and what happens next: you call back.
That word is in the sentence Maxwell writes, so your callback list reads like a hospitality desk, not a voicemail box.
A booking or special-request inquiry can sit a while before anyone sees it, and guests book elsewhere in the meantime. Maxwell answers that call, every time, and you decide what happens next.
By the numbers: Canary Technologies, a hotel software company, reports that 40% of calls to hotel front desks go unanswered (a company finding quoted in trade press; no published methodology). Source: Hotel Dive, 'Hotel Tech-in: The AI agent fielding front desk calls' (quoting Canary Technologies), 2025.
Every plan includes the EngageSuite360 CRM, set up for hospitality from the first login. Maxwell writes each call onto the right record in those words.
Inquiry → Quote Sent → Reservation Confirmed → Pre-Arrival → Checked In → Post-Stay Follow-Up
On every guest: Room Preference, Dietary Restrictions, Loyalty Points, Special Requests.
The caller becomes a contact, the company is matched from the number, and the sentence is emailed to you. No recording, no transcript on the Starter plans — that is the AI Front Desk plan, one rung up, same number, same CRM.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
How a hotel or venue handle calls, follow-up and the work behind them — written by Maxwell on AgentWorks Studio.
EngageSuite360 arrives shaped for hospitality: the pipeline, the fields and the vocabulary. Free to start; Maxwell writes every call into it.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
"Thanks for calling your business, this is Maxwell. I'll take your name, number and a note for the team." Then Maxwell listens, takes the name, the callback number and what they need, reads the number back once, and says you will call back.
Maxwell never quotes a price or a range, confirms an appointment time, sends a text or an email, transfers the call, or pitches anything. On the Starter plans it is one logged sentence and you call back; the AI Front Desk plans add transcripts, texting and booking.
A contact (or the one you have), the company when the number matches, and one line on the record that names what they needed — new reservation, existing reservation change, group or event, guest request, billing question. The same line is emailed to you.
Guests, with reservations moving through Inquiry, Quote Sent, Reservation Confirmed, Pre-Arrival, Checked In, Post-Stay Follow-Up. The EngageSuite360 CRM in every plan is set up for hospitality, with reservations and events as records of their own.
A booking or special-request inquiry can sit a while before anyone sees it, and guests book elsewhere in the meantime. Maxwell answers every call you forward, so that caller reaches someone.
One receptionist per industry, each with a name, a voice and that trade's vocabulary. Meet all 27 →