Ace answers the number you forward, takes the caller's name, number and what they need — in the words an IT services provider actually uses — and writes one sentence on the record. From $49 a month, on the full EngageSuite360 CRM shaped for it services.
Then Ace listens. Short sentences, one question at a time, the number read back once, and what happens next: you call back.
That word is in the sentence Ace writes, so your callback list reads like a it services desk, not a voicemail box.
A client whose systems are down calls once, and if it rings out they call the next provider on the list. Ace answers that call, every time, and you decide what happens next.
By the numbers: When RevenueHero requested demos from 1,000 B2B software companies, only 365 responded, and responders took an average of 1 day, 5 hours and 17 minutes. Source: RevenueHero B2B lead response study (own test of 1,000 B2B SaaS companies), 2024.
Every plan includes the EngageSuite360 CRM, set up for it services from the first login. Ace writes each call onto the right record in those words.
Discovery → Assessment Scheduled → Proposal Sent → SOW Signed → Onboarding → Active Support
On every contact: Primary Technical Contact.
The caller becomes a contact, the company is matched from the number, and the sentence is emailed to you. No recording, no transcript on the Starter plans — that is the AI Front Desk plan, one rung up, same number, same CRM.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
How an IT services provider handle calls, follow-up and the work behind them — written by Ace on AgentWorks Studio.
EngageSuite360 arrives shaped for it services: the pipeline, the fields and the vocabulary. Free to start; Ace writes every call into it.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
"Thanks for calling your business, this is Ace. I'll take your name, number and a note for the team." Then Ace listens, takes the name, the callback number and what they need, reads the number back once, and says you will call back.
Ace never quotes a price or a range, confirms an appointment time, sends a text or an email, transfers the call, or pitches anything. On the Starter plans it is one logged sentence and you call back; the AI Front Desk plans add transcripts, texting and booking.
A contact (or the one you have), the company when the number matches, and one line on the record that names what they needed — outage or urgent, support ticket, new client inquiry, account or billing, project or change. The same line is emailed to you.
Contacts, with contracts moving through Discovery, Assessment Scheduled, Proposal Sent, SOW Signed, Onboarding, Active Support. The EngageSuite360 CRM in every plan is set up for it services, with tickets and assets as records of their own.
A client whose systems are down calls once, and if it rings out they call the next provider on the list. Ace answers every call you forward, so that caller reaches someone.
One receptionist per industry, each with a name, a voice and that trade's vocabulary. Meet all 27 →