Victoria answers the number you forward, takes the caller's name, number and what they need — in the words a law firm actually uses — and writes one sentence on the record. From $49 a month, on the full EngageSuite360 CRM shaped for legal.
Then Victoria listens. Short sentences, one question at a time, the number read back once, and what happens next: you call back.
That word is in the sentence Victoria writes, so your callback list reads like a legal desk, not a voicemail box.
A potential client's first call usually comes at the worst possible moment, and the firm that answers is the firm that gets retained. Victoria answers that call, every time, and you decide what happens next.
By the numbers: In Clio's 2024 secret-shop of 500 US law firms, only 40% answered the phone, and 48% were essentially unreachable by phone (never answered or called back). Source: Clio Legal Trends Report 2024 (secret shop conducted by Lux), 2024.
Every plan includes the EngageSuite360 CRM, set up for legal from the first login. Victoria writes each call onto the right record in those words.
Intake → Conflict Check → Engaged → Discovery → Litigation → Settlement → Closed
On every client: Client Since, Conflict Check.
The caller becomes a contact, the company is matched from the number, and the sentence is emailed to you. No recording, no transcript on the Starter plans — that is the AI Front Desk plan, one rung up, same number, same CRM.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
How a law firm handle calls, follow-up and the work behind them — written by Victoria on AgentWorks Studio.
EngageSuite360 arrives shaped for legal: the pipeline, the fields and the vocabulary. Free to start; Victoria writes every call into it.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
"Thanks for calling your business, this is Victoria. I'll take your name, number and a note for the team." Then Victoria listens, takes the name, the callback number and what they need, reads the number back once, and says you will call back.
Victoria never quotes a price or a range, confirms an appointment time, sends a text or an email, transfers the call, or pitches anything. On the Starter plans it is one logged sentence and you call back; the AI Front Desk plans add transcripts, texting and booking.
A contact (or the one you have), the company when the number matches, and one line on the record that names what they needed — new matter, existing case update, court date question, document request, billing question. The same line is emailed to you.
Clients, with matters moving through Intake, Conflict Check, Engaged, Discovery, Litigation, Settlement, Closed. The EngageSuite360 CRM in every plan is set up for legal, with cases / matters and filings as records of their own.
A potential client's first call usually comes at the worst possible moment, and the firm that answers is the firm that gets retained. Victoria answers every call you forward, so that caller reaches someone.
One receptionist per industry, each with a name, a voice and that trade's vocabulary. Meet all 27 →