Rusty answers the number you forward, takes the caller's name, number and what they need — in the words a logistics or freight company actually uses — and writes one sentence on the record. From $49 a month, on the full EngageSuite360 CRM shaped for logistics.
Then Rusty listens. Short sentences, one question at a time, the number read back once, and what happens next: you call back.
That word is in the sentence Rusty writes, so your callback list reads like a logistics desk, not a voicemail box.
A shipper or driver with a live problem needs a person now, and a missed call at 6 pm is a load that goes to another carrier. Rusty answers that call, every time, and you decide what happens next.
By the numbers: In Freightos' 2016 test of the top 20 freight forwarders, only 9 returned a quote through their online channels, and 25% had no working online form. Source: Supply Chain Dive, reporting Freightos' annual survey of the top 20 freight forwarders, 2016.
Every plan includes the EngageSuite360 CRM, set up for logistics from the first login. Rusty writes each call onto the right record in those words.
Quote Request → Rate Quoted → Load Booked → In Transit → Delivered → Invoice Sent
The caller becomes a contact, the company is matched from the number, and the sentence is emailed to you. No recording, no transcript on the Starter plans — that is the AI Front Desk plan, one rung up, same number, same CRM.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
How a logistics or freight company handle calls, follow-up and the work behind them — written by Rusty on AgentWorks Studio.
EngageSuite360 arrives shaped for logistics: the pipeline, the fields and the vocabulary. Free to start; Rusty writes every call into it.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
"Thanks for calling your business, this is Rusty. I'll take your name, number and a note for the team." Then Rusty listens, takes the name, the callback number and what they need, reads the number back once, and says you will call back.
Rusty never quotes a price or a range, confirms an appointment time, sends a text or an email, transfers the call, or pitches anything. On the Starter plans it is one logged sentence and you call back; the AI Front Desk plans add transcripts, texting and booking.
A contact (or the one you have), the company when the number matches, and one line on the record that names what they needed — new shipment quote, shipment status, pickup or delivery change, claim or damage, carrier or driver. The same line is emailed to you.
Contacts, with loads moving through Quote Request, Rate Quoted, Load Booked, In Transit, Delivered, Invoice Sent. The EngageSuite360 CRM in every plan is set up for logistics, with loads and shipments as records of their own.
A shipper or driver with a live problem needs a person now, and a missed call at 6 pm is a load that goes to another carrier. Rusty answers every call you forward, so that caller reaches someone.
One receptionist per industry, each with a name, a voice and that trade's vocabulary. Meet all 27 →