Diane answers the number you forward, takes the caller's name, number and what they need — in the words a manufacturer actually uses — and writes one sentence on the record. From $49 a month, on the full EngageSuite360 CRM shaped for manufacturing.
Then Diane listens. Short sentences, one question at a time, the number read back once, and what happens next: you call back.
That word is in the sentence Diane writes, so your callback list reads like a manufacturing desk, not a voicemail box.
When project inquiries or RFQs come in after hours or during busy shop-floor shifts, a delayed response often means losing a high-value quote. Diane answers that call, every time, and you decide what happens next.
By the numbers: In a Thomas survey of industrial buyers, 44% of B2B buyers said they expect a supplier to respond within 24 hours. Source: Thomas (Thomasnet) blog, 'How To Become A Top Manufacturing Supplier', citing Thomas's own Industrial Buyer's Search Habits Survey.
Every plan includes the EngageSuite360 CRM, set up for manufacturing from the first login. Diane writes each call onto the right record in those words.
RFQ Received → Engineering Review → Quote Submitted → Purchase Order Received → In Production → Shipped / Invoiced
The caller becomes a contact, the company is matched from the number, and the sentence is emailed to you. No recording, no transcript on the Starter plans — that is the AI Front Desk plan, one rung up, same number, same CRM.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
How a manufacturer handle calls, follow-up and the work behind them — written by Diane on AgentWorks Studio.
EngageSuite360 arrives shaped for manufacturing: the pipeline, the fields and the vocabulary. Free to start; Diane writes every call into it.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
"Thanks for calling your business, this is Diane. I'll take your name, number and a note for the team." Then Diane listens, takes the name, the callback number and what they need, reads the number back once, and says you will call back.
Diane never quotes a price or a range, confirms an appointment time, sends a text or an email, transfers the call, or pitches anything. On the Starter plans it is one logged sentence and you call back; the AI Front Desk plans add transcripts, texting and booking.
A contact (or the one you have), the company when the number matches, and one line on the record that names what they needed — new order or quote, order status, quality or return, supplier or vendor, careers or other. The same line is emailed to you.
Contacts, with orders moving through RFQ Received, Engineering Review, Quote Submitted, Purchase Order Received, In Production, Shipped / Invoiced. The EngageSuite360 CRM in every plan is set up for manufacturing, with purchase orders and production runs as records of their own.
When project inquiries or RFQs come in after hours or during busy shop-floor shifts, a delayed response often means losing a high-value quote. Diane answers every call you forward, so that caller reaches someone.
One receptionist per industry, each with a name, a voice and that trade's vocabulary. Meet all 27 →