Niki answers the number you forward, takes the caller's name, number and what they need — in the words a marketing agency actually uses — and writes one sentence on the record. From $49 a month, on the full EngageSuite360 CRM shaped for marketing agency.
Then Niki listens. Short sentences, one question at a time, the number read back once, and what happens next: you call back.
That word is in the sentence Niki writes, so your callback list reads like a marketing agency desk, not a voicemail box.
An inbound lead that waits an hour for a reply usually picks another agency. Niki answers that call, every time, and you decide what happens next.
By the numbers: Across businesses in general, in Conversica's 2023 test of 100 mid-market and enterprise companies, one in four never responded to an inbound lead, up from 5% in 2020. Source: Conversica 2023 Sales Effectiveness Report (press release via Business Wire), 2023.
Every plan includes the EngageSuite360 CRM, set up for marketing agency from the first login. Niki writes each call onto the right record in those words.
Discovery Call → Proposal Sent → Negotiation → Contract Signed → Onboarding → Active Client
The caller becomes a contact, the company is matched from the number, and the sentence is emailed to you. No recording, no transcript on the Starter plans — that is the AI Front Desk plan, one rung up, same number, same CRM.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
How a marketing agency handle calls, follow-up and the work behind them — written by Niki on AgentWorks Studio.
EngageSuite360 arrives shaped for marketing agency: the pipeline, the fields and the vocabulary. Free to start; Niki writes every call into it.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
"Thanks for calling your business, this is Niki. I'll take your name, number and a note for the team." Then Niki listens, takes the name, the callback number and what they need, reads the number back once, and says you will call back.
Niki never quotes a price or a range, confirms an appointment time, sends a text or an email, transfers the call, or pitches anything. On the Starter plans it is one logged sentence and you call back; the AI Front Desk plans add transcripts, texting and booking.
A contact (or the one you have), the company when the number matches, and one line on the record that names what they needed — new client inquiry, active campaign question, creative or approval, reporting or results, billing question. The same line is emailed to you.
Clients, with engagements moving through Discovery Call, Proposal Sent, Negotiation, Contract Signed, Onboarding, Active Client. The EngageSuite360 CRM in every plan is set up for marketing agency, with campaigns and content as records of their own.
An inbound lead that waits an hour for a reply usually picks another agency. Niki answers every call you forward, so that caller reaches someone.
One receptionist per industry, each with a name, a voice and that trade's vocabulary. Meet all 27 →