Grace answers the number you forward, takes the caller's name, number and what they need — in the words a nonprofit actually uses — and writes one sentence on the record. From $49 a month, on the full EngageSuite360 CRM shaped for nonprofit.
Then Grace listens. Short sentences, one question at a time, the number read back once, and what happens next: you call back.
That word is in the sentence Grace writes, so your callback list reads like a nonprofit desk, not a voicemail box.
Donors and people who need help call when they call, and a voicemail box that is full or unanswered costs both gifts and trust. Grace answers that call, every time, and you decide what happens next.
Every plan includes the EngageSuite360 CRM, set up for nonprofit from the first login. Grace writes each call onto the right record in those words.
New Contact → Engaged → Pledge Made → Donation Received → Acknowledged → Stewardship
On every supporter: Donor Level, Total Donated, Last Donation, Volunteer Interests.
The caller becomes a contact, the company is matched from the number, and the sentence is emailed to you. No recording, no transcript on the Starter plans — that is the AI Front Desk plan, one rung up, same number, same CRM.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
How a nonprofit handle calls, follow-up and the work behind them — written by Grace on AgentWorks Studio.
EngageSuite360 arrives shaped for nonprofit: the pipeline, the fields and the vocabulary. Free to start; Grace writes every call into it.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
"Thanks for calling your business, this is Grace. I'll take your name, number and a note for the team." Then Grace listens, takes the name, the callback number and what they need, reads the number back once, and says you will call back.
Grace never quotes a price or a range, confirms an appointment time, sends a text or an email, transfers the call, or pitches anything. On the Starter plans it is one logged sentence and you call back; the AI Front Desk plans add transcripts, texting and booking.
A contact (or the one you have), the company when the number matches, and one line on the record that names what they needed — donation or giving, volunteer inquiry, program or services, event, grant or partnership. The same line is emailed to you.
Supporters, with gifts moving through New Contact, Engaged, Pledge Made, Donation Received, Acknowledged, Stewardship. The EngageSuite360 CRM in every plan is set up for nonprofit, with campaigns and grants as records of their own.
Donors and people who need help call when they call, and a voicemail box that is full or unanswered costs both gifts and trust. Grace answers every call you forward, so that caller reaches someone.
One receptionist per industry, each with a name, a voice and that trade's vocabulary. Meet all 27 →