Chase answers the number you forward, takes the caller's name, number and what they need — in the words a property management company actually uses — and writes one sentence on the record. From $49 a month, on the full EngageSuite360 CRM shaped for property management.
Then Chase listens. Short sentences, one question at a time, the number read back once, and what happens next: you call back.
That word is in the sentence Chase writes, so your callback list reads like a property management desk, not a voicemail box.
A tenant with a leak or an owner with a question calls once, and unanswered calls become one-star reviews. Chase answers that call, every time, and you decide what happens next.
By the numbers: Across 170,825 calls to multifamily properties in one quarter, 60.8% went unanswered (call-tracking data from Digible's Fiona platform). Source: Digible (multifamily marketing agency; own Fiona call-tracking data), 2024.
Every plan includes the EngageSuite360 CRM, set up for property management from the first login. Chase writes each call onto the right record in those words.
Application Received → Background Check → Approved → Lease Signed → Move-In Scheduled → Active Tenant
On every tenant: Unit Number, Lease Start, Lease End, Monthly Rent.
The caller becomes a contact, the company is matched from the number, and the sentence is emailed to you. No recording, no transcript on the Starter plans — that is the AI Front Desk plan, one rung up, same number, same CRM.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
How a property management company handle calls, follow-up and the work behind them — written by Chase on AgentWorks Studio.
EngageSuite360 arrives shaped for property management: the pipeline, the fields and the vocabulary. Free to start; Chase writes every call into it.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
"Thanks for calling your business, this is Chase. I'll take your name, number and a note for the team." Then Chase listens, takes the name, the callback number and what they need, reads the number back once, and says you will call back.
Chase never quotes a price or a range, confirms an appointment time, sends a text or an email, transfers the call, or pitches anything. On the Starter plans it is one logged sentence and you call back; the AI Front Desk plans add transcripts, texting and booking.
A contact (or the one you have), the company when the number matches, and one line on the record that names what they needed — maintenance request, emergency maintenance, rent or payment, lease or application, owner inquiry. The same line is emailed to you.
Tenants, with leases moving through Application Received, Background Check, Approved, Lease Signed, Move-In Scheduled, Active Tenant. The EngageSuite360 CRM in every plan is set up for property management, with units and maintenance requests as records of their own.
A tenant with a leak or an owner with a question calls once, and unanswered calls become one-star reviews. Chase answers every call you forward, so that caller reaches someone.
One receptionist per industry, each with a name, a voice and that trade's vocabulary. Meet all 27 →