Tony answers the number you forward, takes the caller's name, number and what they need — in the words a restaurant actually uses — and writes one sentence on the record. From $49 a month, on the full EngageSuite360 CRM shaped for restaurant.
Then Tony listens. Short sentences, one question at a time, the number read back once, and what happens next: you call back.
That word is in the sentence Tony writes, so your callback list reads like a restaurant desk, not a voicemail box.
When guests or event planners reach out online or call after hours, an unanswered call means an empty table and a party booked down the street. Tony answers that call, every time, and you decide what happens next.
By the numbers: An analysis of 12,091 restaurant call recordings found quick-service restaurants answered only 59.9% of calls, missing 40.1%. Source: Revmo AI (restaurant phone AI vendor), State of Restaurant Calls 2026 report (press release via PR Newswire), 2026.
Every plan includes the EngageSuite360 CRM, set up for restaurant from the first login. Tony writes each call onto the right record in those words.
Reservation Request → Reservation Confirmed → Catering Inquiry → Catering Quoted → Event Booked → Completed
On every guest: Dietary Preferences, Favorite Dishes, Typical Party Size, Allergies.
The caller becomes a contact, the company is matched from the number, and the sentence is emailed to you. No recording, no transcript on the Starter plans — that is the AI Front Desk plan, one rung up, same number, same CRM.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
How a restaurant handle calls, follow-up and the work behind them — written by Tony on AgentWorks Studio.
EngageSuite360 arrives shaped for restaurant: the pipeline, the fields and the vocabulary. Free to start; Tony writes every call into it.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
"Thanks for calling your business, this is Tony. I'll take your name, number and a note for the team." Then Tony listens, takes the name, the callback number and what they need, reads the number back once, and says you will call back.
Tony never quotes a price or a range, confirms an appointment time, sends a text or an email, transfers the call, or pitches anything. On the Starter plans it is one logged sentence and you call back; the AI Front Desk plans add transcripts, texting and booking.
A contact (or the one you have), the company when the number matches, and one line on the record that names what they needed — reservation, large party or event, takeout or catering, hours or menu question, lost item or feedback. The same line is emailed to you.
Guests, with bookings moving through Reservation Request, Reservation Confirmed, Catering Inquiry, Catering Quoted, Event Booked, Completed. The EngageSuite360 CRM in every plan is set up for restaurant, with reservations and catering orders as records of their own.
When guests or event planners reach out online or call after hours, an unanswered call means an empty table and a party booked down the street. Tony answers every call you forward, so that caller reaches someone.
One receptionist per industry, each with a name, a voice and that trade's vocabulary. Meet all 27 →