Dr. Hailey answers the number you forward, takes the caller's name, number and what they need — in the words a veterinary practice actually uses — and writes one sentence on the record. From $49 a month, on the full EngageSuite360 CRM shaped for veterinary.
Then Dr. Hailey listens. Short sentences, one question at a time, the number read back once, and what happens next: you call back.
That word is in the sentence Dr. Hailey writes, so your callback list reads like a veterinary desk, not a voicemail box.
A worried pet owner who gets voicemail calls the next clinic, and an after-hours emergency call is the one you most want answered. Dr. Hailey answers that call, every time, and you decide what happens next.
By the numbers: In a 2025 secret-shopper study of 5,053 general veterinary practices in six US states, callers could not connect with staff in 15.1% of attempts and gave up after excessive hold times in another 8.2%. Source: Aggarwal, Ramirez-Guillen & Haeder, Journal of the American Veterinary Medical Association 264(1):65-72 (PubMed abstract, PMID 40961980), 2025.
Every plan includes the EngageSuite360 CRM, set up for veterinary from the first login. Dr. Hailey writes each call onto the right record in those words.
New Client Inquiry → Appointment Scheduled → Exam Complete → Treatment Plan Created → Treatment In Progress → Follow-Up
On every client: Pet Name, Species, Breed, Next Vaccination.
The caller becomes a contact, the company is matched from the number, and the sentence is emailed to you. No recording, no transcript on the Starter plans — that is the AI Front Desk plan, one rung up, same number, same CRM.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
How a veterinary practice handle calls, follow-up and the work behind them — written by Dr. Hailey on AgentWorks Studio.
EngageSuite360 arrives shaped for veterinary: the pipeline, the fields and the vocabulary. Free to start; Dr. Hailey writes every call into it.
From $49 a month. There are three Starter sizes — $49, $149 and $299 a month — and the only thing that changes between them is how many inbound minutes are included; the smallest is 250. Every one of them answers each call, takes the name, the number and what the caller needs, writes one sentence on the record and emails it to you, on the full EngageSuite360 CRM. If you need the calls heard, texted and booked too, the AI Front Desk plans start at $397 a month with unlimited inbound minutes. Annual billing is two months free, and the 7-day trial takes real calls and charges nothing until day 8.
"Thanks for calling your business, this is Dr. Hailey. I'll take your name, number and a note for the team." Then Dr. Hailey listens, takes the name, the callback number and what they need, reads the number back once, and says you will call back.
Dr. Hailey never quotes a price or a range, confirms an appointment time, sends a text or an email, transfers the call, or pitches anything. On the Starter plans it is one logged sentence and you call back; the AI Front Desk plans add transcripts, texting and booking.
A contact (or the one you have), the company when the number matches, and one line on the record that names what they needed — new patient, sick or injured pet, routine wellness, prescription or food, boarding or grooming. The same line is emailed to you.
Clients, with cases moving through New Client Inquiry, Appointment Scheduled, Exam Complete, Treatment Plan Created, Treatment In Progress, Follow-Up. The EngageSuite360 CRM in every plan is set up for veterinary, with patients (pets) and appointments as records of their own.
A worried pet owner who gets voicemail calls the next clinic, and an after-hours emergency call is the one you most want answered. Dr. Hailey answers every call you forward, so that caller reaches someone.
One receptionist per industry, each with a name, a voice and that trade's vocabulary. Meet all 27 →