Reception by ElevenLabs (elevenlabs.io/reception) describes itself as "AI receptionists that answer every call". The Front Desk Company is An industry receptionist — 26 industries, each with a name, a face and her trade's vocabulary, on the full EngageSuite360 CRM. Figures below as published on 2026-09-05.
| The Front Desk Company | Reception by ElevenLabs | |
|---|---|---|
| Entry price · included | $49 · 250 inbound minutes (Starter), $0.15/min over, up to a cap you set | $22 · 60 minutes, $0.40/min over |
| Next plan up | $149 / 1,000 · $299 / 2,500 · then $397 / $697 / $997 | $55 / 200 · $99 / 500 |
| Trial | 7-day live trial; card saved, charged on day eight, cancel before and nothing is charged | Free trial; no card |
| CRM | The full EngageSuite360 CRM in every plan — contacts, companies, deals, tasks, calendar, reports — shaped for your industry | Google Calendar, Zapier, webhooks only |
| What is stored | Starter: one sentence per call, no recording, no transcript. AI Front Desk ($397): transcripts and recordings | Yes, on all plans |
| Who answers | An industry receptionist — 26 industries, each with a name, a face and her trade's vocabulary | One assistant for every business |
Sourced 2026-09-05 from elevenlabs.io/reception. If a figure has changed, tell us and it will be corrected.
Reception by ElevenLabs's entry plan is $22 · 60 minutes, $0.40/min over; The Front Desk Company starts at $49 · 250 inbound minutes (Starter), $0.15/min over, up to a cap you set. The bigger difference is what is included: The Front Desk Company ships the full EngageSuite360 CRM in every plan, Reception by ElevenLabs offers google calendar, zapier, webhooks only.
Google Calendar, Zapier, webhooks only. The Front Desk Company includes the full EngageSuite360 CRM in every plan, shaped for your industry, and the receptionist writes every call into it.
Reception by ElevenLabs: yes, on all plans. The Front Desk Company: Starter: one sentence per call, no recording, no transcript. AI Front Desk ($397): transcripts and recordings.
The Front Desk Company is An industry receptionist — 26 industries, each with a name, a face and her trade's vocabulary. Reception by ElevenLabs positions itself as "AI receptionists that answer every call".
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